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Order Management and Placement
Providing an enhanced online ordering experience.
Order information at your fingertips
Dow.com offers an enhanced capability to deliver the order information you need most – wherever and whenever you need it. This one-stop, self-serve order management capability offers convenience by having all your order information available at any time, access to history and order and delivery documents, and control in managing your account balances and profile preferences.
Note: Not all customers have access to place an order on Dow.com, contact your Customer Service Representative for more information.
Summary: Order Management
View a summary of order management capabilities, providing you with convenience, access and control of your order information.
Training: Order Management
View a detailed guide on how to utilize order management on Dow.com.
Order management training
Learn how to access your order information when you need it, like certificates of analysis, invoices, order acknowledgement, delivery notes and more.
Order management demo
Learn how to access all of the order management capabilities on Dow.com with this step-by-step demonstration.
Shipment visibility
See how to track your shipments in real time with delivery information and tracking capabilities that allow you to see milestones and shipment locations while in transit.
Summary: Order Placement
View a summary of new capabilities and solutions that will save you time by reducing emails and phone calls when ordering online with Dow.
Training Guide: Order Placement
View a detailed guide on the step-by-step instructions for placing orders on Dow.com.
Order placement demo
Learn how to access all of the order management and placement capabilities on Dow.com with this step-by-step demonstration.
Video: Case Management
Learn how to view your case history and details on Dow.com, with improved visibility of progress from case opening through resolution.
Summary: Case Management
View this guide for quick tips on how you can use the digital case management experience.
Featured videos
How to request a change to an order on Dow.com
Request a change feature provides multiple ways to quick and easily change an order on Dow.com.
View or change ship-to address on Dow.com
A quick how-to video on how to view or change the ship-to address on Dow.com.
View order status on Dow.com
A quick how-to video on how to view a status of an order on Dow.com.
View delivery export on Dow.com
A quick how-to video on how to view and export to Excel delivery details for current and past shipments on Dow.com.
View product handling documents on Dow.com
A quick how-to video on how to access product handling information directly and in the same location as other shipping information on Dow.com.
How to place an order on Dow.com using quick order
Learn how to place an order on Dow.com using the quick order feature.
How to place an order on Dow.com using quick add
Learn how to place an order on Dow.com using the quick add feature.
How to place an order on Dow.com using the product catalog
Learn how to place an order on Dow.com using the product catalog.
Video resource library
Click below to see our full library of short order-related video resources.
How to track shipments on Dow.com
Reduce emails with your customer service representative by directly accessing your shipment locations.
How to download an order history report on Dow.com
Access important order information by downloading a list of orders and creating a customized report.
How to quickly reorder on Dow.com
Speed up your reorder process by adding items from a previous order to a new order and simply check out.
View a packing list on Dow.com
A quick how-to video on how to view packing list and shipping documents on Dow.com.
View invoices on Dow.com
A quick how-to video on how to view invoices on Dow.com.
View carrier notifications on Dow.com
A quick how-to video on how to access and review carrier notification documents on Dow.com for deliveries in shipped status.
View certificate of analysis on Dow.com
A quick how-to video on how to access Certificate of Analysis (CoA) documents on Dow.com.
Video: How to Export MPC Documentation Package
A quick video on how to export the Marine Packed Cargo documentation package.
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